All of us at LOVI wish you and your loved ones a safe stay. We are accepting your orders for deliveries in Sri Lanka and around the world. However, for the safety and well-being of all, we will not be able to deliver orders until the lockdown restrictions are lifted in Colombo, Sri Lanka. In addition, our boutiques will remain closed during the lockdown. We're hoping to open in May, 2020.
You may place the orders online or message us below. Thank you for your love and support to us.
Please contact us with your questions or comments
Frequently Asked Questions
Is it safe to receive parcels to and from countries where there have been cases of COVID-19 (novel coronavirus)?
The World Health Organization (WHO) says it is safe to receive packages and we’re following all their official advice. Our delivery partners are taking further measures to carry out a safe delivery process.
For more information, please visit the World Health Organization website where they have FAQs specific to this topic.
Will I still be able to return my items if I need to?
Yes. Please contact our Customer Services team at firstname.lastname@example.org. We will endeavor to do all we can to help you with your order.
Can I change the address my packages are delivered to after I have placed my order, as I’m no longer going to be in the city I was planning to be in?
Please contact our Customer Services team at email@example.com We will endeavor to do all we can to help you update your order.
Our thoughts go out to everyone affected by this unprecedented event — we are all in this together and sending our thoughts to you and our whole community.