What is the best way to get in touch?

If you need any help please email us at help@lovisarongs.com.
Also, we have online chat available between 9am-6pm Sri Lanka time during the weekdays (Monday to Friday). 
You can also contact us at +94 11 437 5684  between 9am-6pm Sri Lanka time during the weekdays (Monday to Friday), or leave a message if it is after hours.

 

How do I make a purchase?
Once you select what you like just click on 'add to cart' and then proceed to check out with your details. 

 

Do I need to set up an account to place an order? No. But it would make easier for future purchases. 

What payment methods are available?
There are two ways to pay for your purchases. By cash payment on delivery of product to you. Or by credit card Visa, MasterCard or AmericanExpress.

 

Is it safe to use my credit card online?
We have provided you a fully secured payment gateway verified byVISA Verify services and MasterCard SecureCode. We will accept VISA, MasterCard and AmericanExpress to maintain trouble free shopping experience.

How do I search?
The search link is the little magnifying glass icon on the top right. Or click here.

How much for shipping will I have to pay?
Free Sri Lanka wide shipping on all orders. Shipping costs for other countries range from US$ 12- US$ 25. During the checkout process you can see the exact amount based on your address. We ship via a fully insured, package trackable, courier service such as Aramex, DHL or UPS based on your location.

How long will delivery take?
Delivery takes 4-5 business days to anywhere in Sri Lanka. And based on your country 4-9 business days from placing the order.

Can I exchange an item?
Sure you can, please see returns policy.

Will I be refunded the full value of my order?
No, however you may exchange an item to your liking (Please see returns policy)

How I can track my order?
It will be fully tracked, and an email notification will be sent to you by our team. The courier person will also contact you to schedule delivery time.
Again, if you have any questions please let us know at help@lovisarongs.com